Comfortable boarding facility for cats and dogs in Toronto with spacious accommodations

Pet Boarding Toronto

Safe Care While You're Away

Penozu provides boarding services for dogs and cats at our Toronto facility. Located on Shaw Street, we offer climate-controlled rooms, daily exercise routines, and monitoring by trained staff. Our facility operates year-round, accommodating pets during your business trips, vacations, or family emergencies.

Each animal receives individual space with bedding, food bowls, and water access. Dogs get outdoor time in our fenced yard twice daily. Cats have multi-level enclosures with scratching posts and hiding spots. We follow feeding schedules you provide and administer medications when needed. Staff checks on all animals every four hours, including overnight.

We accept cats and dogs of all breeds and sizes. Before boarding, we require current vaccination records and a brief meeting to understand your pet's routine and temperament. Our facility has security cameras in common areas and separate zones for dogs and cats to minimize stress. We've been operating in Toronto since 2018, serving over 2,000 pet owners annually. Rates start at $35 per night for cats and $45 for dogs, with discounts available for extended stays beyond seven days.

  • Individual accommodations with climate control and daily cleaning
  • Supervised exercise periods in secure outdoor and indoor areas
  • Staff trained in animal behavior and basic first aid procedures
  • Medication administration and special dietary requirements handled
  • 24-hour facility monitoring with emergency veterinary contacts
Book Now Our Services

Our Boarding Services

We provide comprehensive care for your pets while you're away. Each service includes daily monitoring, feeding schedules, and comfortable accommodations. Our facility operates with certified staff members who understand animal behavior and health requirements.

Standard Boarding

Individual climate-controlled rooms with raised beds and daily outdoor access. Includes two meals per day using your pet's regular food, fresh water, and basic grooming. Staff checks every four hours. Suitable for dogs and cats of all sizes. Minimum stay is one night.

$45 CAD
Per night | Meals included

Premium Suite

Spacious private suites with elevated sleeping areas, toys, and window views. Three meals daily, extended play sessions in our outdoor yard, and bedtime treats. Webcam access for owners to check on pets remotely. Professional grooming session included for stays over five nights.

$75 CAD
Per night | Webcam access included

Medical Care Boarding

Specialized accommodation for pets requiring medication or post-surgery recovery. Veterinary technician on staff administers treatments following your vet's instructions. Includes monitoring charts, temperature checks, and immediate access to emergency veterinary services. Quiet recovery area separated from general boarding.

$95 CAD
Per night | Medical supervision included

Daycare Service

Drop-off care from 7:00 AM to 6:00 PM for socialized pets. Group play sessions supervised by trained handlers, individual rest periods, and lunch service. Perfect for working pet owners in Toronto's downtown core. Temperament assessment required before first visit to ensure compatibility.

$35 CAD
Per day | Assessment required

Multi-Pet Boarding

Shared accommodation for pets from the same household. Large connected rooms allow animals to stay together, reducing separation stress. Includes all standard boarding amenities with customized feeding schedules for each pet. Available for up to four pets per family. Discount applies for three or more animals.

$120 CAD
Per night for 2 pets | Additional $30/pet

Extended Stay Package

Discounted rates for bookings of fourteen nights or longer. Includes weekly grooming sessions, extra playtime, and enrichment activities like puzzle feeders. Staff provides photo updates twice weekly. Ideal for extended business trips or vacations. Payment plans available for stays exceeding thirty days.

$550 CAD
Per week | Grooming included

Grooming Add-On

Professional grooming services available during boarding stays. Includes bath with hypoallergenic shampoo, nail trimming, ear cleaning, and brush-out. Breed-specific cuts available for an additional fee. Grooming performed by certified professionals with five years minimum experience. Schedule during booking or add later.

$55 CAD
Per session | Advance booking recommended

Senior Pet Care

Tailored boarding for pets aged eight years and older. Ground-level bedding with orthopedic mattresses, gentle exercise routines, and medication administration if needed. Frequent bathroom breaks and specialized senior diet options. Staff trained in geriatric animal care monitors mobility and comfort levels throughout the stay.

$65 CAD
Per night | Orthopedic bedding included

Small Animal Boarding

Specialized care for rabbits, guinea pigs, hamsters, and birds. Species-appropriate housing with proper ventilation and temperature control. Fresh vegetables daily for herbivores, seed mixes for birds. Cages cleaned twice daily. Bring your pet's regular habitat or use our sanitized enclosures. Exotic pet experience required.

$25 CAD
Per night | Species-specific care

Climate-Controlled VIP

Premium temperature-regulated suites for breeds sensitive to heat or cold. Individual HVAC controls maintain optimal comfort year-round. Particularly beneficial for brachycephalic breeds, hairless varieties, or pets with respiratory conditions. Includes all premium suite amenities plus humidity monitoring and air purification systems.

$85 CAD
Per night | Individual climate control

Live Video Updates

Daily video messages sent directly to your phone showing your pet during activities, meals, and rest time. Staff records short clips throughout the day capturing natural behavior. Videos stored in secure cloud access for thirty days. Available as add-on to any boarding package. Particularly popular with first-time boarders.

$15 CAD
Per day | Cloud storage included

Outdoor Adventure Package

Enhanced outdoor time for active dogs. Three supervised play sessions daily in our fenced half-acre yard. Includes agility equipment access, fetch games, and nature walks around the property perimeter. Swimming pool access during summer months. Suitable for high-energy breeds requiring substantial exercise. Weather-dependent activities.

$60 CAD
Per night | Weather permitting

Puppy & Kitten Care

Specialized boarding for animals under one year old. Frequent feeding schedules, potty training reinforcement, and gentle socialization with age-appropriate companions. Staff experienced in juvenile animal development provides extra attention and playtime. Vaccination records required. Crate training support available upon request.

$50 CAD
Per night | Extra supervision included

Pick-Up & Drop-Off

Transportation service within Toronto city limits. Professional drivers trained in animal handling collect your pet from your home and return them after boarding. Climate-controlled vehicles with secure carriers. Service available Monday through Saturday between 8:00 AM and 5:00 PM. Advance booking required, subject to route availability.

$40 CAD
Round trip | Toronto area only

Behavioral Support

Boarding for pets with anxiety, fear responses, or mild behavioral challenges. Quiet rooms away from high-traffic areas, calming music, and pheromone diffusers. Staff trained in low-stress handling techniques provides patient, consistent care. Consultation with owner before stay to understand triggers and comfort strategies. Progress notes provided.

$70 CAD
Per night | Pre-stay consultation required

Birthday Celebration

Special day package for pets celebrating birthdays during their stay. Includes pet-safe cake, new toy, extra playtime, and photo session. Birthday bandana to take home. Staff sings and captures video of the celebration. Available as add-on to any boarding service. Must be scheduled at least three days in advance.

$30 CAD
One-time add-on | Photos included

Holiday Boarding

Premium care during peak holiday periods including Christmas, New Year, and Canadian long weekends. Extended staff coverage ensures consistent attention. Festive enrichment activities and special treats. Booking opens ninety days in advance and fills quickly. Cancellation policy requires fourteen days notice during holiday periods. Premium rates apply.

$90 CAD
Per night | Peak season rates

Latest From Our Blog

Expert advice and insights on pet care, boarding tips, and keeping your companions happy while you're away.

Preparing your dog for boarding
March 15, 2024 5 min read

Preparing Your Dog for Their First Boarding Stay

First-time boarding can feel overwhelming for both pets and owners. We break down practical steps to help your dog adjust smoothly, from packing familiar items to establishing routines beforehand. Learn which vaccinations are required, what comfort items make the biggest difference, and how to communicate your pet's specific needs to boarding staff.

Read More
Cat boarding essentials
March 8, 2024 6 min read

What to Expect When Boarding Your Cat

Cats handle change differently than dogs, requiring specialized boarding approaches. This guide covers typical accommodation setups, daily routines, and how facilities manage stress-prone felines. We explain feeding schedules, litter maintenance, play sessions, and medical monitoring protocols that quality boarding facilities follow to keep cats comfortable during extended stays.

Read More
Senior pet care during boarding
February 28, 2024 7 min read

Special Considerations for Boarding Senior Pets

Older animals need modified care during boarding stays. From medication schedules to mobility assistance, we outline what questions to ask facilities and which accommodations matter most. Topics include orthopedic bedding options, adjusted exercise routines, dietary requirements for aging pets, and how staff monitor health changes in senior boarders throughout their stay.

Read More
Holiday boarding tips
February 20, 2024 4 min read

Why Book Holiday Boarding Months in Advance

Peak travel seasons like Christmas and summer fill up quickly at boarding facilities across Toronto. We explain typical booking timelines, deposit requirements, and cancellation policies you should understand. The article covers how early reservations secure preferred accommodations, what happens if plans change, and alternative options when your first choice is fully booked during busy periods.

Read More
View All Articles

Why Pet Owners Choose Penozu

Our boarding facility combines professional care with a home-like atmosphere. We understand that leaving your companion requires trust, which is why we focus on safety, comfort, and individual attention for every guest.

Live Video Access

Check on your companion anytime through our secure camera system. Parents receive login credentials to view their pets in play areas and rest zones throughout the day, providing peace of mind while you're away.

Veterinary Partnership

Our facility works directly with licensed veterinarians in Toronto. Staff members are trained in basic first aid, and we maintain protocols for medication administration and health monitoring during each stay.

Flexible Scheduling

We accommodate various drop-off and pick-up times to match your travel plans. Extended hours during weekdays and Saturday availability make it convenient for working families and those with early flights or late arrivals.

Home-Style Suites

Each accommodation features raised beds, climate control, and natural lighting. Suites range from 32 to 64 square feet, with options for shared or private spaces based on your pet's socialization preferences and size requirements.

Outdoor Play Areas

Dogs enjoy supervised sessions in our 2,500 square foot fenced yard with artificial turf and shade structures. We organize activities based on size and energy levels, ensuring safe interaction and adequate exercise for all guests.

Daily Health Reports

Receive updates about your companion's eating habits, activity levels, and bathroom routines. Our team documents any changes in behavior or appetite, allowing you to stay informed and address concerns promptly if needed.

Custom Meal Plans

Bring your pet's regular food or choose from our selection of premium brands. We follow specific feeding schedules and portion sizes, accommodate dietary restrictions, and can prepare fresh meals for guests with special nutritional needs.

Safety Protocols

All guests must provide current vaccination records before their first stay. Our facility maintains separate areas for different species, uses secure double-door entry systems, and conducts regular safety inspections of all equipment and spaces.

Trust & Compliance

Licensed Business

Data Protection Compliant

SSL/TLS Secured

Quality Guaranteed

Industry Standards Compliant

Professional Team

Frequently Asked Questions

We understand that leaving your pet in someone else's care raises many questions. Here are answers to the most common inquiries from pet owners in Toronto about our boarding services.

All dogs must be current on rabies, distemper, and Bordetella (kennel cough) vaccinations. Cats require rabies and FVRCP vaccines. We need proof of vaccination from your veterinarian dated within the last 12 months for annual vaccines and 6 months for Bordetella. Pets must receive vaccines at least 48 hours before check-in to ensure immunity develops. We also require all pets to be on a regular flea and tick prevention program. If your pet's vaccinations have expired, please visit your vet before booking. This policy protects all animals in our care and maintains a healthy environment.

Yes, we encourage it. Bringing familiar items helps reduce stress during your pet's stay. You can bring your pet's regular food in clearly labeled containers with feeding instructions. We provide premium food, but many pets do better on their usual diet to avoid digestive upset. Personal bedding, blankets, or a favorite toy with your scent can provide comfort. We also welcome special bowls if your pet prefers them. Please label all items with your pet's name. Note that we cannot guarantee the return of items in their original condition, so avoid bringing irreplaceable belongings. Comfort items make the boarding experience smoother for most animals.

Dogs receive a minimum of three outdoor sessions daily in our secure play areas. Morning sessions last 30-45 minutes, midday playtime runs 20-30 minutes, and evening outings are 30-45 minutes. Active breeds or high-energy dogs can receive additional exercise time for an extra fee. We group dogs by size and temperament for safe socialization. Dogs who prefer solitary play get individual yard time. Our staff engages pets with fetch, walking, and interactive games. Indoor play areas are available during extreme weather. Each dog's exercise routine can be customized based on age, health, and energy level. Senior dogs receive gentler, shorter sessions suited to their mobility.

Our staff monitors all pets throughout the day for signs of illness or distress. If we notice concerning symptoms, we contact you immediately. For emergencies requiring immediate attention, we transport your pet to our partnered veterinary clinic on Shaw Street. You authorize emergency treatment when you sign our boarding agreement, and we make every effort to reach you first. Non-emergency situations are discussed with you before any action. We keep detailed records of your pet's behavior, eating habits, and bathroom routines. All medical incidents are documented and shared with you at pickup. You provide your regular vet's contact information at check-in, which we use for continuity of care when possible.

We welcome cats and house them in a separate, quiet area away from dogs. Each cat has a private suite with multiple levels for climbing, a window perch, and hiding spots. Suites include individual litter boxes, food and water stations, and comfortable bedding. Cats from the same household can share a larger suite if they get along. Our cat area maintains a calm atmosphere with soft music and pheromone diffusers to reduce stress. Staff members trained in feline behavior provide daily interaction, grooming, and playtime based on each cat's personality. Shy cats receive gentle, patient attention, while social cats enjoy more interactive play. We never force interaction and respect each cat's comfort level.

Check-in is available Monday through Friday from 9:00 AM to 6:00 PM, and Saturday from 10:00 AM to 2:00 PM. Check-out follows the same schedule. We are closed on Sundays for regular check-ins and check-outs. If you need to drop off or pick up outside these hours, we offer an after-hours service for an additional $25 fee with advance arrangement. Early morning or late evening appointments must be scheduled at least 48 hours ahead. Holiday hours may vary, so contact us before major holidays. Late pickups after 6:00 PM on weekdays or 2:00 PM on Saturday incur a $15 per hour late fee. We recommend booking your preferred time slot in advance, especially during busy seasons.

We generally discourage visits during boarding stays because they can increase separation anxiety when you leave again. Most pets settle into a routine within 24 hours, and visits can disrupt this adjustment. However, we understand that longer stays may warrant a visit. For stays exceeding two weeks, we can arrange a brief visit by appointment. As an alternative, we offer daily photo updates via email so you can see how your pet is doing. Our staff is available by phone during business hours to provide verbal updates on your pet's activities and mood. Many owners find these updates reassuring without the emotional disruption of an in-person visit. Your pet's wellbeing is our priority in making this recommendation.

We accommodate pets with special requirements at no additional charge for basic needs. Provide detailed written instructions for medications, including dosage, timing, and administration method. Our trained staff can give oral medications, apply topical treatments, and administer insulin injections. For complex medical needs, we may require a consultation before accepting the booking. Special diets are fed according to your instructions, and we keep feeding schedules consistent. Pets with allergies are housed separately if needed to prevent cross-contamination. We maintain detailed logs of all medication administration and meal times. If your pet requires prescription food, bring enough for the entire stay plus two extra days. Refrigerated medications are stored properly and administered on schedule.

Cancellations made 7 days or more before the scheduled check-in date receive a full refund minus a $25 processing fee. Cancellations made 3-6 days before check-in receive a 50% refund. Cancellations within 48 hours of check-in are non-refundable, as we have likely turned away other clients for that space. No-shows are charged the full boarding fee. For holiday periods including Christmas, Thanksgiving, and Victoria Day long weekend, we require 14 days notice for any refund. If you need to extend your pet's stay, contact us as soon as possible. Extensions are subject to availability and charged at the regular daily rate. Early pickups do not qualify for refunds on unused days. We recommend purchasing travel insurance if your plans are uncertain.

Get in Touch

Have questions about our boarding services? We're here to help. Reach out to discuss your pet's needs and schedule a visit to our facility.

Send Us a Message

Contact Information

Visit us or give us a call. Our team is ready to answer your questions about pet boarding and care.

Email

[email protected]

Phone

+1 416 789 0123

Address

155 Shaw Street
Toronto, ON M6J 2W7

Business Hours

  • Monday - Friday: 9:00 - 18:00
  • Saturday: 10:00 - 14:00
  • Sunday: Closed

Our Guest Stories

Every pet that stays with us has a unique experience. From playful puppies to senior cats, we provide specialized environments that match their needs. Browse through recent stays to see how we care for different animals.

Golden Retriever boarding
Dogs

Max's Summer Vacation

A 3-year-old Golden Retriever spent two weeks with us while his family traveled to Europe. Max enjoyed daily swimming sessions in our outdoor pool, participated in group play with other retrievers, and received grooming services twice during his stay.

Persian cat luxury suite
Cats

Luna's Luxury Suite Experience

Luna, a 5-year-old Persian cat, stayed in our premium suite for 10 days. She had access to a private climbing tower, heated window perch overlooking the garden, and received daily brushing sessions to maintain her coat. Her owner received photo updates every evening.

Senior dog care
Dogs

Buddy's Senior Care Program

Buddy, a 12-year-old Labrador with arthritis, required specialized attention during his month-long stay. We provided orthopedic bedding, administered medications twice daily, gentle hydrotherapy sessions three times per week, and adjusted his diet according to veterinary recommendations.

Rabbit boarding facility
Exotic Pets

Thumper's Garden Retreat

Thumper, a Holland Lop rabbit, enjoyed our specialized small animal area for one week. His enclosure included fresh hay daily, a variety of vegetables, safe chew toys, and supervised outdoor time in our secure garden run where he could hop freely on natural grass.

Multiple cats boarding
Cats

The Smith Family Cats

Three sibling cats stayed together in our family suite for two weeks. The bonded trio had a multi-level room with separate feeding stations, multiple litter boxes, and various enrichment activities. Keeping them together reduced stress and maintained their established social dynamic.

Puppy socialization program
Dogs

Bella's Puppy Training Stay

Bella, a 6-month-old Border Collie puppy, participated in our training-inclusive boarding program for one week. She attended basic obedience classes, socialized with age-appropriate dogs, practiced crate training, and learned leash manners through daily structured walks around our facility grounds.

About Penozu

Penozu pet boarding facility

Our Story

Penozu opened its doors in 2015 when founder Sarah Mitchell recognized a gap in Toronto's pet care market. After struggling to find suitable boarding for her two rescue dogs during a family emergency, she decided to create a facility that treats animals with the same care she would provide at home.

Starting with a modest 2,000 square foot space on Shaw Street, we now operate a 6,500 square foot facility equipped with climate-controlled suites, outdoor play areas, and a dedicated grooming station. Our team has grown from three staff members to fifteen certified animal care professionals.

Professional pet care at Penozu

What We Do

We provide overnight boarding and daycare services for dogs and cats in a home-like environment. Each animal receives individual attention based on their temperament, dietary needs, and exercise requirements. Our staff includes three veterinary technicians who monitor health conditions and administer medications when needed.

The facility features separate areas for different animal sizes and temperaments. Dogs enjoy four daily outdoor sessions in our fenced yard, while cats have access to multi-level climbing structures and window perches. We maintain a 1:6 staff-to-animal ratio during peak hours.

8+ Years Operating
15 Certified Staff Members
3,200+ Animals Cared For Annually

Our Approach

We believe animals thrive when their routine remains consistent. That's why we ask detailed questions about feeding schedules, favorite toys, and behavioral quirks during intake. This information guides our daily care plans.

Safety protocols include health screening for all incoming animals, secure double-door entry systems, and 24-hour video monitoring. We require current vaccination records and conduct temperament assessments before accepting new clients.

Transparency

Daily photo updates sent to owners via email. Open facility tours available during business hours without appointment.

Qualified Care

All staff complete Pet First Aid certification and ongoing training in animal behavior recognition.

Clean Environment

Suites sanitized between guests using veterinary-grade disinfectants. HEPA air filtration throughout the building.

Community Focus

Partner with Toronto Animal Services and local rescue organizations to support animal welfare initiatives.

Penozu By The Numbers

Our commitment to animal care is reflected in measurable results. These figures represent real outcomes from our boarding facility in Toronto.

6
Years Established
since 2018
420+
Pets Boarded
annually in Toronto
94%
Return Rate
repeat clients
9
Care Specialists
certified staff
24
Private Suites
climate controlled
24/7
Supervision
on-site monitoring
4.8
Average Rating
from 280+ reviews
3
Play Areas
outdoor & indoor
22°C
Optimal Temperature
maintained year-round
16
Security Cameras
full coverage
98%
Medication Compliance
tracked daily
2
Transport Vehicles
pickup available
5
Industry Certifications
Canadian standards
3x
Daily Cleaning
sanitization protocol
15min
Response Time
average callback
$2M
Liability Coverage
fully insured

What Pet Owners Say

Real experiences from families who trusted us with their companions

★ ★ ★ ★ ★
We needed a place for our golden retriever during a three-week family trip to Europe. Penozu provided daily photo updates, which gave us peace of mind while traveling. Max came home healthy, happy, and clearly well-cared for. The outdoor play areas are spacious, and the staff genuinely loves animals. We've already booked our next stay for December.
SM
Sarah Mitchell
Toronto, ON
Golden Retriever - Max
★ ★ ★ ★ ★
Good boarding facility with clean rooms. Drop-off took a bit longer than expected due to paperwork, but the staff was thorough in documenting Charlie's dietary needs and medication schedule. Would recommend booking in advance during summer months.
DT
David Thompson
Mississauga, ON
Beagle - Charlie
★ ★ ★ ★ ★
My cat Luna is extremely shy around strangers. The staff at Penozu took time to let her adjust at her own pace. She actually seemed relaxed when I picked her up!
JP
Jennifer Park
Markham, ON
Cat - Luna
★ ★ ★ ★ ★
The facility met our basic requirements. Rocky had food, water, and shelter. Communication could be improved - I had to call twice to get updates. The price is reasonable compared to other options in the area, which is why we chose Penozu. Staff was friendly during pickup.
MC
Michael Chen
Scarborough, ON
Terrier Mix - Rocky
★ ★ ★ ★ ★
Our elderly Labrador needs medication twice daily and has mobility issues. The staff handled everything professionally and followed our vet's instructions precisely. Buddy was comfortable throughout his five-day stay. The individual suites for senior dogs are a thoughtful touch that shows they understand different animals have different needs.
ER
Emily Rodriguez
Brampton, ON
Labrador - Buddy
Limited Time Only

First Stay Special

Welcome new guests with our exclusive introductory offer. Book your pet's first boarding stay with us and receive 25% off the regular rate. This promotion applies to stays of three nights or longer and includes complimentary grooming service on departure day. Your pet will enjoy spacious accommodations, daily exercise sessions, and personalized care from our experienced staff. Take advantage of this opportunity to experience quality boarding at exceptional value.

25%

Offer Valid Until:

April 17, 2026

  • 25% discount on first boarding stay (minimum 3 nights required)
  • Free grooming service included on departure day
  • Daily photo updates sent directly to your email
  • Access to outdoor play areas with supervised activities
  • Complimentary health check by our on-site veterinary partner
Get This Offer

Disclaimer

The information provided by Penozu on this website is for general informational purposes only and is provided "as is" to the best of our knowledge. While we strive to maintain accurate and current information, we make no representations or warranties of any kind regarding completeness, accuracy, reliability, or availability. Information may be updated or changed without prior notice. We recommend consulting with qualified veterinary professionals or pet care specialists to verify any information before making decisions regarding your pet's care. Penozu shall not be held liable for any errors, omissions, or delays in the information provided, or for any actions taken in reliance thereon.