About Penozu
Our Story
Penozu opened its doors in 2015 when founder Sarah Mitchell recognized a gap in Toronto's pet care market. After struggling to find suitable boarding for her two rescue dogs during a family emergency, she decided to create a facility that treats animals with the same care she would provide at home.
Starting with a modest 2,000 square foot space on Shaw Street, we now operate a 6,500 square foot facility equipped with climate-controlled suites, outdoor play areas, and a dedicated grooming station. Our team has grown from three staff members to fifteen certified animal care professionals.
What We Do
We provide overnight boarding and daycare services for dogs and cats in a home-like environment. Each animal receives individual attention based on their temperament, dietary needs, and exercise requirements. Our staff includes three veterinary technicians who monitor health conditions and administer medications when needed.
The facility features separate areas for different animal sizes and temperaments. Dogs enjoy four daily outdoor sessions in our fenced yard, while cats have access to multi-level climbing structures and window perches. We maintain a 1:6 staff-to-animal ratio during peak hours.
Our Approach
We believe animals thrive when their routine remains consistent. That's why we ask detailed questions about feeding schedules, favorite toys, and behavioral quirks during intake. This information guides our daily care plans.
Safety protocols include health screening for all incoming animals, secure double-door entry systems, and 24-hour video monitoring. We require current vaccination records and conduct temperament assessments before accepting new clients.
Transparency
Daily photo updates sent to owners via email. Open facility tours available during business hours without appointment.
Qualified Care
All staff complete Pet First Aid certification and ongoing training in animal behavior recognition.
Clean Environment
Suites sanitized between guests using veterinary-grade disinfectants. HEPA air filtration throughout the building.
Community Focus
Partner with Toronto Animal Services and local rescue organizations to support animal welfare initiatives.