Penozu opened its doors in 2015 when founder Sarah Mitchell recognized a gap in Toronto's pet care market. After struggling to find suitable boarding for her two rescue dogs during a family emergency, she decided to create a facility that treats animals with the same care she would provide at home.
Starting with a modest 2,000 square foot space on Shaw Street, we now operate a 6,500 square foot facility equipped with climate-controlled suites, outdoor play areas, and a dedicated grooming station. Our team has grown from three staff members to fifteen certified animal care professionals.
We provide overnight boarding and daycare services for dogs and cats in a home-like environment. Each animal receives individual attention based on their temperament, dietary needs, and exercise requirements. Our staff includes three veterinary technicians who monitor health conditions and administer medications when needed.
The facility features separate areas for different animal sizes and temperaments. Dogs enjoy four daily outdoor sessions in our fenced yard, while cats have access to multi-level climbing structures and window perches. We maintain a 1:6 staff-to-animal ratio during peak hours.
We believe animals thrive when their routine remains consistent. That's why we ask detailed questions about feeding schedules, favorite toys, and behavioral quirks during intake. This information guides our daily care plans.
Safety protocols include health screening for all incoming animals, secure double-door entry systems, and 24-hour video monitoring. We require current vaccination records and conduct temperament assessments before accepting new clients.
Daily photo updates sent to owners via email. Open facility tours available during business hours without appointment.
All staff complete Pet First Aid certification and ongoing training in animal behavior recognition.
Suites sanitized between guests using veterinary-grade disinfectants. HEPA air filtration throughout the building.
Partner with Toronto Animal Services and local rescue organizations to support animal welfare initiatives.
Every pet that stays with us has a unique experience. From playful puppies to senior cats, we provide specialized environments that match their needs. Browse through recent stays to see how we care for different animals.
A 3-year-old Golden Retriever spent two weeks with us while his family traveled to Europe. Max enjoyed daily swimming sessions in our outdoor pool, participated in group play with other retrievers, and received grooming services twice during his stay.
Luna, a 5-year-old Persian cat, stayed in our premium suite for 10 days. She had access to a private climbing tower, heated window perch overlooking the garden, and received daily brushing sessions to maintain her coat. Her owner received photo updates every evening.
Buddy, a 12-year-old Labrador with arthritis, required specialized attention during his month-long stay. We provided orthopedic bedding, administered medications twice daily, gentle hydrotherapy sessions three times per week, and adjusted his diet according to veterinary recommendations.
Thumper, a Holland Lop rabbit, enjoyed our specialized small animal area for one week. His enclosure included fresh hay daily, a variety of vegetables, safe chew toys, and supervised outdoor time in our secure garden run where he could hop freely on natural grass.
Three sibling cats stayed together in our family suite for two weeks. The bonded trio had a multi-level room with separate feeding stations, multiple litter boxes, and various enrichment activities. Keeping them together reduced stress and maintained their established social dynamic.
Bella, a 6-month-old Border Collie puppy, participated in our training-inclusive boarding program for one week. She attended basic obedience classes, socialized with age-appropriate dogs, practiced crate training, and learned leash manners through daily structured walks around our facility grounds.
Our boarding facility combines professional care with a home-like atmosphere. We understand that leaving your companion requires trust, which is why we focus on safety, comfort, and individual attention for every guest.
Check on your companion anytime through our secure camera system. Parents receive login credentials to view their pets in play areas and rest zones throughout the day, providing peace of mind while you're away.
Our facility works directly with licensed veterinarians in Toronto. Staff members are trained in basic first aid, and we maintain protocols for medication administration and health monitoring during each stay.
We accommodate various drop-off and pick-up times to match your travel plans. Extended hours during weekdays and Saturday availability make it convenient for working families and those with early flights or late arrivals.
Each accommodation features raised beds, climate control, and natural lighting. Suites range from 32 to 64 square feet, with options for shared or private spaces based on your pet's socialization preferences and size requirements.
Dogs enjoy supervised sessions in our 2,500 square foot fenced yard with artificial turf and shade structures. We organize activities based on size and energy levels, ensuring safe interaction and adequate exercise for all guests.
Receive updates about your companion's eating habits, activity levels, and bathroom routines. Our team documents any changes in behavior or appetite, allowing you to stay informed and address concerns promptly if needed.
Bring your pet's regular food or choose from our selection of premium brands. We follow specific feeding schedules and portion sizes, accommodate dietary restrictions, and can prepare fresh meals for guests with special nutritional needs.
All guests must provide current vaccination records before their first stay. Our facility maintains separate areas for different species, uses secure double-door entry systems, and conducts regular safety inspections of all equipment and spaces.
Our commitment to animal care is reflected in measurable results. These figures represent real outcomes from our boarding facility in Toronto.