Privacy Policy

At Penozu, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our pet boarding facility or use our services.

---

1. Information We Collect

Personal Information

When you use our pet boarding services, we may collect the following personal information:

• Contact Information: Your name, email address, phone number, and physical address
• Pet Information: Your pet's name, breed, age, medical history, vaccination records, dietary requirements, and behavioral characteristics
• Emergency Contacts: Names and contact information of individuals to reach in case of emergency
• Veterinary Information: Your veterinarian's contact details and any special medical instructions
• Payment Information: Billing address and payment method details for processing transactions

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website addresses

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide high-quality care for your pets during their stay at our facility
• Communication: To send booking confirmations, updates about your pet, appointment reminders, and respond to your inquiries
• Safety and Health: To ensure the safety, health, and well-being of all animals in our care
• Emergency Response: To contact you or your designated emergency contacts if necessary
• Payment Processing: To process payments and maintain accurate billing records
• Service Improvement: To analyze and improve our services, facilities, and customer experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. We may share your information only in the following circumstances:

• Veterinary Care: With your designated veterinarian or emergency veterinary services when necessary for your pet's health and safety
• Service Providers: With trusted third-party service providers who assist us in operating our business (such as payment processors, booking systems, or communication platforms), under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or governmental authority
• Emergency Situations: With emergency contacts you have designated when your pet requires immediate attention
• Business Transfers: In connection with any merger, sale of company assets, or acquisition, though your information will remain subject to this Privacy Policy

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure storage of physical records in locked facilities
• Encryption of sensitive data transmitted online
• Regular security assessments and updates
• Limited access to personal information by authorized personnel only
• Staff training on privacy and data protection practices

However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Pet medical records and vaccination documentation are retained in accordance with veterinary care standards and legal requirements. When information is no longer needed, we securely delete or anonymize it.

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you and your pets
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your information in a structured, commonly used format

To exercise any of these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are intended for pet owners who are at least 18 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

---

Thank you for trusting Penozu with the care of your beloved pets. Your privacy and your pet's well-being are our top priorities.