Our Guest Stories

Every pet that stays with us has a unique experience. From playful puppies to senior cats, we provide specialized environments that match their needs. Browse through recent stays to see how we care for different animals.

Golden Retriever boarding
Dogs

Max's Summer Vacation

A 3-year-old Golden Retriever spent two weeks with us while his family traveled to Europe. Max enjoyed daily swimming sessions in our outdoor pool, participated in group play with other retrievers, and received grooming services twice during his stay.

Persian cat luxury suite
Cats

Luna's Luxury Suite Experience

Luna, a 5-year-old Persian cat, stayed in our premium suite for 10 days. She had access to a private climbing tower, heated window perch overlooking the garden, and received daily brushing sessions to maintain her coat. Her owner received photo updates every evening.

Senior dog care
Dogs

Buddy's Senior Care Program

Buddy, a 12-year-old Labrador with arthritis, required specialized attention during his month-long stay. We provided orthopedic bedding, administered medications twice daily, gentle hydrotherapy sessions three times per week, and adjusted his diet according to veterinary recommendations.

Rabbit boarding facility
Exotic Pets

Thumper's Garden Retreat

Thumper, a Holland Lop rabbit, enjoyed our specialized small animal area for one week. His enclosure included fresh hay daily, a variety of vegetables, safe chew toys, and supervised outdoor time in our secure garden run where he could hop freely on natural grass.

Multiple cats boarding
Cats

The Smith Family Cats

Three sibling cats stayed together in our family suite for two weeks. The bonded trio had a multi-level room with separate feeding stations, multiple litter boxes, and various enrichment activities. Keeping them together reduced stress and maintained their established social dynamic.

Puppy socialization program
Dogs

Bella's Puppy Training Stay

Bella, a 6-month-old Border Collie puppy, participated in our training-inclusive boarding program for one week. She attended basic obedience classes, socialized with age-appropriate dogs, practiced crate training, and learned leash manners through daily structured walks around our facility grounds.

What Pet Owners Say

Real experiences from families who trusted us with their companions

Good boarding facility with clean rooms. Drop-off took a bit longer than expected due to paperwork, but the staff was thorough in documenting Charlie's dietary needs and medication schedule. Would recommend booking in advance during summer months.
My cat Luna is extremely shy around strangers. The staff at Penozu took time to let her adjust at her own pace. She actually seemed relaxed when I picked her up!
The facility met our basic requirements. Rocky had food, water, and shelter. Communication could be improved - I had to call twice to get updates. The price is reasonable compared to other options in the area, which is why we chose Penozu. Staff was friendly during pickup.
Our elderly Labrador needs medication twice daily and has mobility issues. The staff handled everything professionally and followed our vet's instructions precisely. Buddy was comfortable throughout his five-day stay. The individual suites for senior dogs are a thoughtful touch that shows they understand different animals have different needs.

Get in Touch

Have questions about our boarding services? We're here to help. Reach out to discuss your pet's needs and schedule a visit to our facility.

Send Us a Message

Contact Information

Visit us or give us a call. Our team is ready to answer your questions about pet boarding and care.

Address

155 Shaw Street
Toronto, ON M6J 2W7

Business Hours

  • Monday - Friday: 9:00 - 18:00
  • Saturday: 10:00 - 14:00
  • Sunday: Closed