Welcome to Penozu, a premier pet boarding facility dedicated to providing exceptional care for your beloved pets. By using our services, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully before booking our services.
By accessing our facility, making a reservation, or utilizing any of our pet boarding services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.
Penozu provides professional boarding services for domestic pets, including but not limited to dogs, cats, and other household animals. Our services include:
All reservations must be made in advance through our website, phone, or in-person visit. We recommend booking at least 7 days prior to your desired boarding dates, especially during peak seasons and holidays.
A non-refundable deposit of 50% of the total boarding fee is required to confirm your reservation. The remaining balance must be paid upon drop-off or pick-up of your pet. We accept cash, credit cards, and electronic transfers.
For the safety and well-being of all animals in our care, we require the following:
As a pet owner utilizing our services, you agree to:
Cancellations made 7 days or more before the boarding date: Full refund minus the deposit.
Cancellations made 3-6 days before the boarding date: 50% refund of the total fee.
Cancellations made less than 3 days before or no-shows: No refund will be provided.
While we take every precaution to ensure the safety and well-being of your pet, Penozu shall not be held liable for any injury, illness, death, or loss that may occur during boarding, except in cases of gross negligence. Pet owners agree to indemnify and hold harmless Penozu, its employees, and agents from any claims arising from their pet's stay at our facility.
In the event of a medical emergency, Penozu reserves the right to seek immediate veterinary care for your pet at your expense. We will make every reasonable effort to contact you before seeking treatment, but if we cannot reach you, we will proceed with necessary medical care in the best interest of your pet.
While we take care to safeguard your pet's personal items (toys, bedding, bowls), Penozu is not responsible for loss or damage to these items. We recommend labeling all belongings with your pet's name.
We reserve the right to refuse service or terminate boarding for any pet that displays aggressive behavior, poses a danger to staff or other animals, or is found to have contagious illnesses. In such cases, owners will be contacted immediately for pick-up, and fees will be charged on a pro-rata basis.
Penozu reserves the right to modify these Terms and Conditions at any time. Updated terms will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law provisions.
If you have any questions or concerns regarding these Terms and Conditions, please contact us:
Company: Penozu
Address: 155 Shaw Street, Toronto, M6J 2W7
Phone: +1 416 789 0123
Email: [email protected]
Thank you for choosing Penozu for your pet boarding needs. We look forward to caring for your beloved companion!